H1 to be content editable and hidden

  • Where can I get it?
  • How do I use it?

What is it?

What is it?

ITRS translates text into voice and voice into text to facilitate Deaf and Hard of Hearing people in making and receiving calls in the Republic of Ireland. Calls are relayed through our ITRS agents who perform this translation.

Image - What is it?

About ITRS

The ITRS service is operated by eir serving the customers of Three, eir, Sky, Tesco Mobile, Virgin Media, and Vodafone and is funded by each of these operators. ITRS incorporates multimedia access through the use of the ITRS app.

Image - About ITRS

What did people use before?

Prior to June 2017, customers using text relay required access to a Minicom terminal. Minicom customers can continue accessing the service through the same Freephone numbers using their existing Minicom without the need to make any changes.

Image - What did people use before?

Where can I get it?

Where can I get it?

ITRS users can make and receive text relay calls through a range of devices including PCs, Tablets and mobile phones. It is available 24 hours a day. You can download the ITRS app from the following links.

Image - Where can I get it?
Image - Download ITRS

Download ITRS for iOS

Image - Download ITRS for iOS

Download ITRS for android

Image - Download ITRS for android
Image - Connect to ITRS

To connect directly to ITRS for use on your PC or Laptop

Access from PC or Laptop here

How do I use it?

Register your number

To use the ITRS app you must first register the phone number you will be using to make and receive calls on the app.

  • Step 1In the ITRS app, go to “Menu” then “Registration”. Enter your phone number and then press “Register”. You will then be asked to make an activation call.
  • Step 2Leave the app and make the activation call from the mobile or landline number you are registering. You will only have 60 seconds to make this call.
  • Step 3Open the ITRS app again to receive confirmation your number has been registered successfully.
  • Step 4To end simply hang up the registration call and close the ITRS app.
  • To watch a video on how to register please click here.
Register your number

Making a Call

  • Step 1Dial 1800 207 900 on your registered phone and press the home button leaving the call active. If you are calling from a landline to use ITRS on your PC don’t hang up the call during this time.
  • Step 2Open the ITRS app again. You will see “ITRS calling”, press “Accept” and begin communicating in text when the ITRS agent answers.
  • Step 3To end the call simply close the ITRS app and don’t forget to hang up the call on the phone.
  • To watch a video on how to make a call please click here.
Making a Call

Receiving a call

  • Step 1Answer the incoming call and leave the call active.
  • Step 2Open ITRS app. You will see “ITRS calling” press “Accept” and begin communicating in text.
  • Step 3To end the call simply close the ITRS app and don’t forget to hang up the call on your phones keypad.
  • Please note incoming calls appear from the number 0766921503. We recommend that you save this in your phone contacts as “ITRS Incoming” as a prompt to launch the ITRS app after you answer the call.
  • To watch a video on how to receive a call please click here.
Receiving a call

Other app features

  • PreferencesGo to the menu in the app. Then select “Preferences” to alter the background and text colour of the apps display.
  • PhrasesGo to menu in the app. Then select “Phrases” to save often used phrases that can be inserted to calls.
Other app features