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  • Where can I get it?
  • How do I use it?

What is it?

What is it?

ITRS translates text into voice and voice into text to facilitate Deaf and Hard of Hearing people in making and receiving calls in the Republic of Ireland. Calls are relayed through our ITRS agents who perform this translation.

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About ITRS

The ITRS service is operated by eir serving the customers of Three, eir, Sky, Tesco Mobile, Virgin Media, and Vodafone and is funded by each of these operators. ITRS incorporates multimedia access through the use of the ITRS app.

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What did people use before?

Prior to June 2017, customers using text relay required access to a Minicom terminal. Minicom customers can continue accessing the service through the same Freephone numbers using their existing Minicom without the need to make any changes.

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Where can I get it?

Where can I get it?

ITRS users can make and receive text relay calls through a range of devices including PCs, Tablets and mobile phones. It is available during these hours: 08:30-18:30 Monday-Thursday
09:00-21:00 Friday and Saturday
10:00-18:00 Sunday and Public Holidays

You can download the ITRS app from the following links.

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Download ITRS for iOS

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Download ITRS for android

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To connect directly to ITRS for use on your PC or Laptop

Access from PC or Laptop here

How do I use it?

Register your number

To use the ITRS app you must first register the phone number you will be using to make and receive calls on the app.

  • Step 1In the ITRS app, go to “Menu” then “Registration”. Enter your phone number and then press “Register”. You will then be asked to make an activation call.
  • Step 2Leave the app and make the activation call from the mobile or landline number you are registering. You will only have 60 seconds to make this call.
  • Step 3Open the ITRS app again to receive confirmation your number has been registered successfully.
  • Step 4To end simply hang up the registration call and close the ITRS app.
  • To watch a video on how to register in ISL (Irish Sign Language), mobile phone screen images, subtitles and Audio description, please click play video
Register your number

Making a Call

  • Step 1Dial 1800 207 900 on your registered phone and press the home button leaving the call active. If you are calling from a landline to use ITRS on your PC don’t hang up the call during this time.
  • Step 2Open the ITRS app again. You will see “ITRS calling”, press “Accept” and begin communicating in text when the ITRS agent answers.
  • Step 3To end the call simply close the ITRS app and don’t forget to hang up the call on the phone.
  • To watch a video on how to make a call in ISL (Irish Sign Language), mobile phone screen images, subtitles and Audio description, please click play video
Making a Call

Receiving a call

  • Step 1Answer the incoming call and leave the call active.
  • Step 2Open ITRS app. You will see “ITRS calling” press “Accept” and begin communicating in text.
  • Step 3To end the call simply close the ITRS app and don’t forget to hang up the call on your phones keypad.
  • Please note incoming calls appear from the number 0766921503. We recommend that you save this in your phone contacts as “ITRS Incoming” as a prompt to launch the ITRS app after you answer the call.
  • To watch a video on how to receive a call in ISL (Irish Sign Language), mobile phone screen images, subtitles and Audio description, please click play video
Receiving a call

How do I call a deaf or speech-impaired person using ITRS?

Using a standard fixed or mobile phone you can easily call Deaf and Hard of Hearing people. Calls are relayed through our ITRS agents who perform this translation of your voice to text and their text into voice.

  • Step 1Have the contact number for the person that you are calling to hand, to call out to the relay agent at the start of the call.
  • Step 2Dial 1800 207 800
  • Step 3Follow the instructions given by the ITRS agent.

Please Note

  • The ITRS agent is purely a facilitator so please treat the conversation as a direct conversation with the customer.
  • Please be patient as relay calls will typically take longer than a regular call.
  • The ITRS operates with an open line between the caller and the called party for the benefit of hard of hearing people, so the called party may be able to hear you.
  • Be careful not to hang-up before the called party is ready to end the call. Please wait until the ITRS agent clearly states that the called party has nothing to add.
Receiving a call

Common External factors that may impact service

To avoid difficulties connecting to the service either on fixed or mobile networks please consider the following external factors that can impact either the call to the 1800 ITRS number or the data connection that operates in parallel.

The following are some of those factors:

  • Performance of the device, the version of the operating system or other programs running at the same time.
  • In the case of mobile connections the terrain for example: mountains, valleys, hills, trees, buildings. Various factors come into play when using the service while on the move.
  • In the case of mobile connections weather conditions: storms, snow, heavy rain.
  • Building materials used in walls and insulation in the home can affect signal strength.
  • Router: performance, connection and distance from the router. (Wi-Fi boosters can help).
  • Active users in your area using devices at the same time.
  • Distance from the exchange or mobile base stations.

If you are unable to resolve connection issues you may need to contact your service provider for assistance.

Receiving a call

Other app features

  • PreferencesGo to the menu in the app. Then select “Preferences” to alter the background and text colour of the apps display.
  • PhrasesGo to menu in the app. Then select “Phrases” to save often used phrases that can be inserted to calls.
Other app features